1.1. These General Terms and Conditions (GTC) govern the business relationship between KM Block (hereinafter referred to as “Seller”) and the customer (hereinafter referred to as “Customer”). The version in effect at the time of the order applies.
1.2. For any questions or complaints, you can reach our customer service on weekdays from 9:00 AM to 6:00 PM at +36 18001583 or 24/7 via email at support@kmblock.com.
1.3. The term “Consumer” in these terms refers to any individual entering into a legal transaction for purposes outside their commercial or professional activities (§13 BGB).
1.4. Any customer terms that deviate from these GTC are not recognized unless the Seller expressly agrees to their validity.
The products displayed in our online shop do not constitute a legally binding offer but rather an invitation to place an order. Product descriptions in catalogs and on the Seller’s website do not guarantee or imply any specific assurances.
All offers are subject to availability and are valid “while stocks last” unless otherwise specified in the product description.
3.1. Customers can select products from the Seller’s range and add them to their shopping cart by clicking the [Add to Cart] button. The shopping cart can be modified at any time before completing the order.
3.2. By clicking the [Place Order] button, the Customer submits a binding offer to purchase the goods in the shopping cart. The Customer can review and modify the order details before submission.
3.3. The Seller will send an automatic order confirmation via email, which the Customer can print for their records. This confirmation simply acknowledges receipt of the order and does not constitute acceptance of the purchase agreement. The contract is concluded only when the Seller dispatches the ordered product or confirms shipment within 2 days via a second email, express order confirmation, or invoice.
3.4. If prepayment is allowed, the contract becomes effective upon the provision of bank details and payment request. If payment is not received within 10 calendar days, the Seller may cancel the order without obligation to deliver the product.
4.1. All prices on the Seller’s website include applicable statutory sales tax.
4.2. In addition to the stated prices, shipping costs are charged and clearly communicated during the ordering process.
5.1. If prepayment is required, products will be shipped after receipt of the payment.
5.2. If delivery fails due to the Customer’s fault after three attempts, the Seller may cancel the contract, and any payments made will be promptly refunded.
5.3. If an ordered product is unavailable due to circumstances beyond the Seller’s control, the Seller may cancel the contract. In such cases, the Customer will be notified immediately and offered a similar product if available. If no substitute product is available or desired, any payments made will be refunded.
5.4. Delivery times and restrictions (e.g., delivery to certain countries) are provided on a separate information page or within the product description.
5.5. Opened or used items are not fully refundable due to the nature of electrical components. After inspection, up to 50% of the purchase price may be refunded.
Customers have the right to cancel their order within 30 days without providing a reason. The cancellation period is 30 days from the date the Customer or a third party (other than the carrier) takes possession of the goods.
To exercise the right of withdrawal, the Customer must notify the Seller (insert: Name/Company, Address, Telephone Number, Email Address, and Fax Number if applicable) of their decision to cancel the contract via a clear declaration (e.g., a letter, fax, or email). While a withdrawal form can be used, it is not mandatory. The withdrawal notification must be sent before the 30-day period expires.
To return a product, contact support@kmblock.com to receive a return authorization number. Products must be unopened, unused, and in their original packaging to be eligible for return within 30 days of receipt. A full refund will be issued, excluding shipping costs (up to 20 euros depending on the destination country), customs duties, import sales tax, and any additional costs.
Please download and complete the return form, which must be included with the returned package. If the package is not received and no tracking number is provided, the sender is responsible for resolving the issue.
Important Note on Sales Tax and Customs Duties: Products purchased from our store do not include customs duties. Depending on your country’s customs policies, you may be required to pay import duty and sales tax. By placing an order, you agree to this policy. If you refuse to accept the package, you will be charged for shipping and return costs.
7.1. The Customer may choose from the available payment methods during the order process. Available payment options are detailed on a separate information page.
7.2. If payment by invoice is available, it must be made within 30 days of receiving the goods and invoice. All other payment methods require advance payment.
7.3. If third-party services (e.g., PayPal) are used to process payment, their terms and conditions apply.
7.4. If a payment deadline is missed, the Customer is automatically in default and must pay statutory default interest.
7.5. The obligation to pay default interest does not preclude the Seller from claiming further damages caused by the delay.
7.6. The Customer is only entitled to offset if their counterclaims are legally established or recognized by the Seller. A right of retention can only be exercised if it arises from the same contractual relationship.
The goods remain the property of the Seller until full payment is received.
9.1. The warranty is governed by legal regulations.
9.2. A warranty is provided only if explicitly stated. Customers will be informed of warranty conditions before placing an order.
10.1. The Seller’s liability for damages is subject to the following exclusions and limitations.
10.2. The Seller is fully liable for damages caused by intent or gross negligence.
10.3. The Seller is also liable for slightly negligent breaches of essential obligations that jeopardize the contract’s purpose or prevent proper contract execution. In such cases, liability is limited to foreseeable, contract-typical damages. The Seller is not liable for other slightly negligent breaches of obligations.
10.4. The limitations of liability do not apply to damages resulting from injury to life, limb, or health, or if a defect is fraudulently concealed. Liability under the Product Liability Act remains unaffected.
10.5. Where the Seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives, and vicarious agents.
10.6. The Seller is not liable for misuse of odometer readings according to § 22b StVG.
11.1. The Customer can print the contract text before submitting the order using their browser’s print function.
11.2. The Seller will also send the Customer an order confirmation, including all order details, to the provided email address. A copy of the GTC, cancellation policy, and information on shipping, delivery, and payment conditions will also be provided. Registered users can view their orders in their profile area. While we store the contract text, it is not accessible online.
12.1. The place of jurisdiction and performance is the Seller’s location if the Customer is a merchant, legal entity under public law, or public special fund.
12.2. The Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Customers.
12.3. The contract language is English.
12.4. The European Commission’s online dispute resolution platform for consumers: http://ec.europa.eu/consumers/odr/. We are not willing or obliged to participate in a dispute resolution procedure before a consumer arbitration board.
12.5. If a customer complaint is rejected, you may contact the relevant Conciliation Board for out-of-court resolution. The condition for initiating conciliation proceedings is that the customer attempts to resolve the dispute directly with the company.
Competent Conciliation Board:
Conciliation Board of Budapest;
1016 Budapest, Krisztina krt. 99.
Email: bekelteto.testulet@bkik.hu
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